» If your order delivery is delayed, we apologize for the inconvenience. Please check your email and messages for updates regarding your order's new delivery timeframe. You can also reach out to us at +91986855550 for further assistance.

» As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

》The delivery time depends on the specific product design and quantity you have ordered. Once you place your order, we will provide you with an estimated delivery timeframe.

» Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

» To make sure that you have a smooth and hassle-free experience, you will receive guidance for installation through customer care helpline

» All orders are shipped by through the courier services, which will deliver the packages to either your doorstep or the nearest pick-up store, depending on your location.

» You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

» your order will be delivered on or before the initially promised delivery date at the time of placing your order.

»Generally, we procure and ship items within the timeframe specified at the time of order. Please note that business days exclude public holidays and Sundays. The estimated delivery time depends on the following factors: • Availability of the product with us. • The destination to which you want the order shipped.

» If your tracking information indicates that your package was delivered but you can't locate it, follow these steps: • Check your phone for any notifications regarding attempted delivery. • Inquire with your neighbors, friends, relatives, house owner, or security guard to see if anyone has collected the package on your behalf. • Sometimes packages are marked as delivered while still in transit. Wait until the end of the day to see if the package arrives. • If you still can't locate your item, please contact us. We're here to assist you in resolving the issue."

»There are several reasons why a package may not be delivered:: • Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the us by the courier service provider or the unintended recipient. Please ensure your address carefully while placing a new order. • Other Address Problems:In rare cases, the address label might be hard to read during shipping, or the courier service may leave the package at a different address. • Failed Delivery Attempts: Most of the partnered courier service providers make more than one attempt to deliver a package.If no one is available to accept the package, it may be returned to us. • Damaged During Transit: If a package is damaged during transit, the courier service may return it to us without attempting delivery. • Please note: Once a package is returned to us, the courier service cannot attempt delivery again. If you still want the item, please place a new order on our website or contact customer care.

»Customers with a registered GSTIN for their business entity can use this feature. Please be aware that this feature is currently offered on specific products for business purchases made from us. When placing an order, customers can provide their GSTIN and business entity name to receive a tax invoice that includes these details, allowing them to claim input tax credit.

» When placing an order, simply call our customer care and provide your GSTIN for tax credit purposes.

» The Royal Ray Replacement Guarantee varies based on the product category. Products can be eligible for replacement if they are Damaged, Defective, or Not as Described. Here's how you can request a replacement: • Contact our customer care to raise a complaint. • Once the return is approved, either arrange for a pickup or use a self-courier method. • Replacement initiation: * In most cases, the replacement item will be delivered to you at the time of pick-up. * Alternatively, you will receive information about the replacement delivery time.

» In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS or email we send you for your replacement request for more details.

» Unfortunately, we cannot accept returns beyond the time period stipulated in our Returns Policy.

» The Buyer Protection policy serves as a mediator for buyer-seller disputes. If we decline your return request and you find the explanation unsatisfactory, you can contact us at info@royalray.in for Buyer Protection. You have the option to dispute the resolution provided by us for your issue within 45 days from the delivery date. Each concern is addressed on a case-by-case basis.

» Please reach out to us for assistance

» To initiate a return or exchange for your order, please contact us for further assistance and instructions.

» We cannot accept returns of item(s) in the following cases: •. When an item is damaged due to use or is not in the original received condition. •. When any consumable item has been used or installed •. When any components such as price tags, labels, original packaging, freebies, and accessories are missing from the received package. •. When the item falls under the category of non-returnable items. •. When items are tampered or have missing serial numbers.

»Contact us.

»The different refund modes available are: •. Back to source - The amount is refunded to the original payment method used for the order. •. NEFT transfer - This option is available for all Cash-on-Delivery orders. Please note that cash refunds are not feasible as per our policy.

» Return policies don't support the return of item(s) ordered wrongly.

We recommend taking the following steps: • . When the delivery person arrives, record a video of the delivery process, including the package's condition. • .Maintain the video while opening the product. • .If the product appears damaged, inform the delivery person immediately. • . Only accept the product if you find the quality satisfactory and undamaged. Additionally, you can contact us for further assistance.

» If the pin code of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable

»After your return, replacement, or exchange request is approved, we will schedule the pickup of the original product delivered to you. You will receive an SMS or email with additional details on the pickup day. • In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 10 days of the return related SMS or email being sent to you.

» When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to us. Since we can arrange for a refund or a replacement only after the item reached, please make sure that the item is sent to the address mentioned in the return related email within 10 days of the email being sent to you. • Kindly note that we may be unable to proceed with your return request if the item doesn't reach the designated address within the stipulated 10-day timeframe.

» Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS or email with more details will be sent to you on the day of the pickup. • In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to us within 10 days of the return related email being sent to you.

» The refund processing times vary based on the payment modes as outlined below: Debit card - 7-9 Business days Credit card - 7-9 Business days Net banking - 3-7 business days COD - IMPS, 3 Business days Note: Refunds will be credited to the payment source used at the time of placing an order. • For 'Cash on Delivery' payments, refunds will be processed through IMPS.

» For orders paid through 'Cash on Delivery,' refunds can be initiated to your bank account via Immediate Payment Service (IMPS). When submitting a return request, you can provide your bank account details for the refund process. • To process a refund to your account, please ensure you provide the following information: Bank Account Number IFSC Code Account Holder's Name Bank Branch Bank Name IMPS refunds are typically processed by us within one business day.

» Cancellation of item(s) in an order occurs instantly if manufacturing hasn't commenced. If the manufacturing process has not begun, you can cancel within 24 hours.

» During the pick-up process, the product will be inspected to ensure it is in the same condition as it was when you received it during delivery."

» Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. On rare occasions where fraud can't be ruled out, we temporarily hold the transaction and request the shopper to provide appropriate verification. This is done to make sure that the transaction is genuine and authorized.

» When prompted to select a payment method during checkout, opt for EMI and then choose your bank and preferred plan. Enter your credit card details and follow the instructions. Once the payment is approved, we'll process and ship your order. • You'll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles. Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

» When you choose the EMI payment mode for your order, the entire amount will be charged to your card on the day of the transaction. Within 7 days, you'll receive a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

»You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

» The specific interest rates and the corresponding amount charged by your bank for the credit card EMI plan will be displayed during the checkout process. You'll be able to view this information after selecting the EMI payment method while placing your order.

» You can choose to make payments on Royal Ray with any Visa, MasterCard, Rupay or American Express credit card issued within India.

» You can choose to pay for your order on Royal Ray with any Visa, MasterCard or Maestro Debit Card.

»The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. »Please note that you can use Cash on Delivery for products with a value of up to ₹49,999.

»You can choose to pay for an order using any of the below methods: •Cash on Delivery •Net Banking •UPI •Phonepe & more wallet •Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries.

» You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

» You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.

» The 3D Secure password is a unique secret known only to you, providing an additional layer of protection to prevent unauthorized use of your card for online shopping.

» A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).

» You can make purchases of up to Rs. 49,999 using the Cash on Delivery (CoD) option. However, please note that this limit may not apply to all products.

» Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

» If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card". After that, you can add the card again with the accurate information.

» You can write to info.royalray.in for your corporate gifting requirements.

» Different prices for the same product might be due to variations in materials, colors, or sizes..

» Installation and demo services are available for specific items through us. Availability depends on the product; you can also contact us for further details.

» Yes, we do provide international shipping services. However, we recommend reaching out to us before placing international orders for further information

» Products marked as 'Out of Stock' or 'Temporarily Unavailable' can be ordered upon special request. Please feel free to contact us for further assistance.

» Rest assured, there are no hidden charges when you shop with us. The price displayed on the product page is the final amount you'll pay. Please note: Additional delivery charges might apply based on our policy.

» Different product variations such as material, size, and color can lead to price variations.

» It usually costs us more to ship some items. So, sometimes we choose to add a delivery charge. For some products, this charge is waived if your shopping amount reaches a certain threshold.

» Most commonly technology used is PVD, Powder Coating & PVDF

» Physical Vapor Deposition (PVD) coating is a thin film deposition technique used to create a protective or decorative coating. PVD coatings can be applied to stainless steel.

» PVD coatings come in a variety of colors including gold, rose gold, black & bronze and many more

» Powder coating is a finishing process for furniture that involves applying dry paint particles to a surface. Powder coatings can be applied to mild steel

»Powder coatings available in wide range of colors.

» PVDF (Polyvinylidene Fluoride) coating is a type of protective finish applied to furniture surfaces. PVDF coatings can be applied to various surfaces such as CRC(cold rolled corrosion)steel, mild Steel & stainless steel.

» PVDF coatings available in wide range of colors.

» Coated furniture are generally easy to maintain. Cleaning with a soft cloth is usually sufficient. Avoid using abrasive or harsh cleaning agents that might damage the coating.

» The material used are stainless steel, CRC (Cold Rolled Corrosion)steel & mild Steel.

» The dimensions are mentioned in product information. For customization, please raise a query at info@royalray.in or call or whatsapp us at +91986855550

» Royal Ray manufactures a variety of products, including: • Furniture includes Console Table, Dining Table, Side Table, Sofa, Coffee Table, Room Divider, Chair • Customized Resin Clock • Wall art- wooden & metal

» Email - info@royalray.in »Customer care - +91986855550 / +919033791610